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Returns and Cancellations

Returns: We guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product being opened. (Notification within 7 days of receipt please). We regret we cannot offer a refund once the product has been opened and used.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If there is any defect in the product on receipt, once opened, then it may be returned to us for a refund at that time. Please send back with the following: Name & address, e-mail number, Original order number, Reason for return.

Please e-mail us at service@shoppingbag.com.au so we can inform you where to send and arrange the refund.

Please note we can only refund the total cost of goods, if there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement.

Cancellations: Due to the order processing of our web site we cannot accept cancellations. Please make sure you select your products carefully.

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